Shipping and fulfillment#

What we sell#

New and refurbished Purism products are only available on our shop. Secondhand products are occasionally offered in the community forums, but these arrangements are made entirely outside of Purism’s discretion.

Where we sell#

We ship worldwide, except to countries that are subject of trade sanctions imposed by the USA.

APO/FPO#

Purism is unable to ship to APO/FPO addresses at this time due to carrier restrictions related to lithium battery shipment. While USPS may allow new lithium batteries installed in equipment, APO/FPO shipments are additionally subject to international restrictions. In our experience, these have always been rejected by the carrier or customs and returned to us.

We are able to ship to international addresses using DHL, and to non-APO/FPO US addresses using USPS or FedEx.

How we ship#

Region

Carrier

Package Type

Continental USA

FedEx Ground

Large packages

USPS

Small packages

Worldwide

DHL

Large packages

USPS Priority Mail International

Small packages

Note

The above is provided for informational purposes only. Purism retains the right to select alternative carriers without notice.

An automated shipment email notification with tracking info will be emailed to your email address on file.

Expedited shipment#

Expedited shipment is available for a fee. Leave a note when ordering and contact the Support department (support@puri.sm) with your order number.

Customs#

International shipments may be subject to customs processing and additional charges. Customs policies vary from country to country. Contact your local customs office for more information.

  1. Purism is not responsible in any way to cover import charges.

  2. The customer is responsible for customs clearing, duties, and any local taxation.

  3. Shipping delays may occur when customs clearance procedures are required.

Special restrictions#

Batteries#

  1. Shipping regulations restrict the percent state of charge of batteries during shipment. A new device will never arrive with a full battery.

  2. International orders only containing batteries are subject to a dangerous goods fee.

Fulfillment timeline#

Please refer to our product lead-times or contact the Support department (support@puri.sm) for more information.

Policies#