Calls¶
Cannot place a call¶
Problem: I cannot place an outbound call.
Diagnostics:
- In the Calls application, do you see a red banner near the top of the screen that reads “Can’t place calls: No modem or VoIP account available”?
YES: ensure that the cellular modem is enabled with the hardware killswitch.
NO: proceed to the next step.
- At the top-left of the screen, do you see a cellular signal icon that has a diagonal line through it?
YES: follow these instructions to ensure that cellular networking is enabled.
NO: proceed to the next step.
- Try placing a call again. Does the problem persist?
YES: Contact Purism Support to discuss next steps.
NO: Problem solved.
Call Waiting¶
Problem: During an active phone call, the phone receives a second incoming call. Incoming and outgoing audio for the active call cuts out, or the active call drops.
Reason: The Librem 5 does not currently support call waiting.
Resolution: Call waiting must be disabled through your mobile carrier. Contact your carrier (or contact Purism Wireless Support if using Librem AweSIM) and ask that the call waiting service be disabled for your line.
No mobile data¶
Problem: No cellular data is available. I see an orange exclamation point next to the cellular signal icon in the top-left of the screen.
Reason: Mobile data is disabled.
Resolution: Follow these instructions to enable mobile data.
No outgoing audio¶
Problem: Others cannot hear me when I speak during a phone call.
Diagnostics:
- Is the microphone enabled with the hardware killswitch?
YES: Continue to the next step.
NO: Power on the microphone with the killswitch, then re-test outgoing audio. Continue to the next step if the problem persists.
- End the call and call the recipient at the same number. Does the problem persist?
YES: Continue to the next step.
NO: Problem solved.
- Coordinate with the recipient (over SMS, etc) to turn up the volume on their phone. Does the problem persist?
YES: Contact Purism Support to discuss next steps.
NO: Problem solved.